Job description - QFA Contact Centre Agent x 20

Full time Collections Agents immediately required.

We have a number of roles immediately available for experienced banking collections agents.  This is an exciting, city-centre based opportunity for enthusiastic, full / part qualified QFA holders with previous experience in a phone based role.

This Role Requires the Following:

• Previous collections experience.
• Full/part Qualified Financial Advisor qualifications and / or equivalent.
• Previous experience working on phones.
• Strong Customer Care Skills.
• Strong Knowledge of Banking products.
• Interest and ability to work towards targets.

On Successful Hire Duties will Include:

• Handling all inbound and outbound customer telephone calls in.
• Reviewing customer accounts to determine most appropriate strategy recommendation.
• Liaise with clients and colleagues to ensure timely resolution of complex queries using own initiative and escalating as appropriate.
• Efficiently and effectively closing down customer accounts, including proactively contacting customers with regard to account closures.
• Ensuring system data/records are kept up to date through accurate data checking and database management.
• Making effective and appropriate inbound and outbound calls to third parties, as required.
• Timely escalation of issues to management.
• Adhere to policies and procedures in relation to all aspects of the role.
• Delivery of pre-determined service levels on an on going basis.
• Working to pre-specified individual and team productivity targets.
• Ensure compliance with all relevant legislation at all times.

 

The successful candidates will work Mon-Fri; either 9-5pm or 11-8pm, and must be available every second Saturday.

If you fit this criteria, I would love to hear from you.  Please phone Jane Gormley on 01-6325022 or jane.gormley@recruiters.ie.  Your CV will not be forwarded to any third parties without your permission.