Account Manager/Business Analyst

Account Manager/Business Analyst

Customer Service, Sales


Account Manager/Business Analyst(Tech Product)  - Kildare/Laois


This organisation is a leader in outsourced IT Security solutions and count some of Ireland’s best tech companies as clients. Due to continued expansion into 2018, and a desire to give clients the best possible service, they are looking to welcome a technical account manager to their team based in Kildare. This is a fantastic opportunity to work with a well-regarded, locally controlled company in a role that’s key to their growth.


Looks good so far, but what would my day-to-day look like?

Take responsibility for the management and technical co-ordination of key customer accounts
Proactively manage the client relationship
Identify opportunities for upselling products and services
Work with customer to capture requirements, ensure scope and work with internal technical teams to ensure understanding
Manage service boundaries and agree the project scope
Provide a cross-functional point of escalation to manage customer expectations and solve queries


Great, but what should my profile look like in order to be considered?

Technical degree (computer science, business information systems or similar)
At least 3 years’ experience in a similar tech account manager/business analysis role
Good understanding of IT infrastructure, cyber security and IT services
Excellent client communication skills and strong knowledge around documentation, and putting together specs
Strong commercial understanding and the ability to use your technical knowledge to upsell


Looks like a fit! Anything else I need to know?

This role is based in Kildare, will pay up to €60K + an excellent package, and offer lots of opportunities for progression within the business. If you have any other questions or would like to hear more, please reach out!

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