Commercial Customer Service Manager (CS and Operations)

Commercial Customer Service Manager (CS and Operations)

Location:
Dublin City Centre
Type:
Permanent
Category:
Customer Service, Sales
Salary:
  • €50,000 - €60,000
  • Bonus
  • Flexi Benefits

Imagine surfing on the crest of innovation in the software business for a niche Industry sector with one of Europe’s fastest growing tech companies? Well, you can make your dream a reality. If you are hard-working ambitious person, who loves a fast-paced always-on environment, this job is for you!

You are going to be a member of the senior leadership team with a leading CRM Software Company and you will contribute to their goal of capturing the 25% of their market globally – that’s a billion-dollar company and you couldn’t be joining at a better time! Managing a team of customer support agents, including team leaders; your focus will be on ensuring the continued success of the division, developing the team leaders, and overall strategic path of the division.

What we are looking for:

A highly motivated and driven people leader to take ownership of a growing customer support division; driving analysis and insights for business decisions and continuously looking at ways to move forward. The role involves people management and also requires you to take a lead strategic analysis and decision making to support business planning.  

Responsibilities: 

  • Managing a team of 20+ agents including 3 team leaders and with growth plans to substantially grow this team, you can expect things to only get busier!
  • Define and drive the teams to hit milestones and increase service level
  • Enhance productivity and by ensuring our your teams are working smarter and more efficiently
  • Maintain and improve processes and policies
  • Partner with internal department such as product, retention, sales to refine the products, processes and ultimately client experience

 Skills: 

  • Demonstrate a track record in managing people within a customer focused environment
  • Ability to manage multiple priorities and tasks; proven strong organization and project management skills in a fast-paced environment
  • Track record in driving change and removing hurdles in fast paced environment
  • Agile, self-starter who thinks like a founder. Can work well independently and collaboratively

Package: Salary €55,000 – €65,000 + bonus + benefits

Location: Dublin City Centre

Next Steps: Register your CV with Patricia Lynch in RECRUITERS and feel free to call for further details. If you’re interested in talking about new roles however feel this one isn’t ticking all the boxes get in touch for a consultation

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