CRM Analyst - Maternity Cover - Immediate Start

CRM Analyst - Maternity Cover - Immediate Start

Location:
dublin
Type:
CRM Analyst - Maternity Cover - Immediate Start
Category:
IT & Telecoms, Property
Salary:

€30,000 - 38,000

I am working with one of the worlds most innovative companies who are currently looking for a CRM Analyst to join their team on an initial 6-month maternity cover contract, this will more than likely run for 9 months with a strong chance of permanency after.

This role supports the global users working in a team of 5 experienced analysts, they’ll to help you get up to speed and hit the ground running.

The role is to

  • Provide superior user support for Siebel CRM application, including but not limited to Pricing, Opportunity Management and Quoting.
  • Provide user access, system audits, application functionality, performance monitoring and data clean-up initiatives. .
  • Participate in system release testing for initial implementation of new modules and subsequent enhancements to the application. 
  • Manage helpdesk trouble ticket queues and reporting on support case workload. Reporting ability, excellent business intelligence & excel skills
  • Create and maintain user documentation current with changes.

The perfect fit will have

  • Minimum 2 years’ experience supporting CRM applications such as Oracle Siebel, SAP or Salesforce.
  • Excellent verbal and written communication skills and interpersonal skills
  • Ability to work effectively and collaboratively with internal and external stakeholder groups 
  • Ability to develop and maintain good working relationships with business sponsors, business partners and technical staff globally
  • SQL knowledge would be a plus but not essential

 

This is a fantastic opportunity for someone who is looking to take the next step in their career, giving them the opportunity to grow and develop as a person in a truly global organisation. Intersted? Apply now! 

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