CRM Customer Support Analyst

CRM Customer Support Analyst

Location:
Dublin
Type:
Contract
Category:
Contracting, Marketing
Salary:

From €32,000 - €38,000 (DOE)

We are looking for a highly motivated CRM ANALYST to join the existing support team in a market leading Technology Company that is known the world over, based in City West.

The successful candidate will provide superior user support for Siebel CRM application and also user access, system audits, application functionality, performance monitoring and data clean-up initiatives. The analyst will manage helpdesk trouble ticket queues and report on support case workload.

 

So, what do I need to be considered for an interview?

  • Minimum 2 years’ experience supporting CRM applications such as Oracle Siebel, SAP or Salesforce.
  • Excellent verbal and written communication skills and interpersonal skills
  • Ability to work effectively and collaboratively with internal and external stakeholder groups 
  • Ability to work independently or as part of a team in a fast-paced multi-project environment globally
  • Ability to effectively manage multiple assignments and priorities
  • Ability to develop and maintain good working relationships with business sponsors, business partners and technical staff globally

It is an initial 6 months contract role – big chance to be extended/permanent. 

Apply Now

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