Customer Engagement Executive – German OR Dutch (Multiple roles)

Customer Engagement Executive – German OR Dutch (Multiple roles)

Location:
Dublin City Centre
Type:
Permanent
Category:
Customer Service
Salary:

€33,000 salary + bonus + AMAZING benefits package

Benefits:

Benefits => everything you can think of!

  • Health insurance
  • Dental insurance
  • Pension
  • Free brekkie and lunch
  • Subsised gym
  • Language courses
  • Eeducation allowance.. the list is endless!

Hey! Get ready because you are about to make the greatest decision to bring your career to the next level.

From your first day as Customer Engagement Executive, you will have people welcoming and supporting you and you will be surrounded by colleagues that are driven by the values of the company: respect, work ethic, teamwork, motivation and achievement. You will start with a training specifically designed to prepare you to bring the best experience and the highest quality of customer service to your customers.

You are going to join a technology company that truly cares about and is committed to providing career progression to its employees: you will have access to a great work-life balance, incredible benefits (25 days of holidays, breakfast and lunch provided daily, language courses, subsidized gym, health and dental…), great facilities and amazing culture.

Who are you?

You are someone that wants to learn and is motivated by resolving interesting customer’s problems, who enjoys talking to people and is passionate about helping them. If empowering smarter, quicker and easier decision-making appeals to you, help make it happen – apply today!

Responsibilities

Collaborate with customers by phone and email to identify opportunities to make every user successful. This involves onboarding new customers, troubleshooting issues or answering general queries, and recommending or explaining product and service features that are best suited to the customer’s needs
Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools and personal product knowledge
Ensure the highest level of customer satisfaction by providing quality issue resolution within the established response times and actively adapts to needs of queue & service levels
Address and escalate technical concerns; recreate site and tool issues as necessary; file bug reports
Contribute to the identification and development of opportunities to expand self-help in the application

Qualifications

1-2 years of experience in a customer service position. This can be with a tech company or even in hospitality. The most important thing is ATTITUDE and the genuine interest in wanting to help people
Outstanding written and oral communication skills in English and Dutch OR German (multiple roles)

PACKAGE: €33,000 salary + bonus + AMAZING benefits package - everything you can think of - health insurance, dental insurance, pension, free brekkie and lunch, subsidised gym, language courses, education allowance.. the list is endless!

Apply Now

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