Customer Operations Manager

Customer Operations Manager

Location:
Dublin South
Type:
Permanent
Category:
Customer Service, Call Centres & Languages, Senior Appointments
Salary:

€55000

Benefits:
  • Bonus
  • Health Insurance
  • Pension
  • Company Phone
  • Company Laptop

The Company  . . .

This premium solutions provider is one of the top 250 companies in Ireland. Leading the way in technology this brand services a huge number of blue chip multinational clients. Placing the client and their experience ahead of all else this brand has gained ground on its competitors with its strong and effective set of values. With a coveted company culture and bright and lively offices in Dublin 18, you will want to work here!

 

The day to day . . .

You will manage a customer service department through everyday processes. You’ll be managing performance, accountability, quality, and adherence to processes and goals. You’ll lead, develop, and arrange training for the department. You’ll manage regular formal and informal feedback sessions with your department members.
Client relationship management is a key deliverable of this job. You’ll be regularly meeting with key clients to establish, manage, and maintain relationships. You’ll manage onboarding processes for new clients. You’ll develop the service requirements and deliverables for individual clients.
You’ll be responsible for reviewing systems and processes in order to implement the most efficient and streamlined approach. Creativity and initiative are key here! As well as this you’ll contribute to project management and the implementation and testing of new systems and processes.
You’ll ensure that the key performance indicators for your department are met, consistently review processes to ensure a premium client experience at all times. You’ll also manage any escalated cases.

 

The skills . . .

You should have 5 plus years in a client/customer focused position or a Key Account Management position.
3 years’ experience in a people management position.
You’ll be a natural motivator and super organised.
Previous experience in project management, improving processes, and planning.
A third level qualification in a business focused discipline is a big plus.

 

This position is offering a salary of 55k, an annual bonus, health insurance, a company phone, and laptop. If this sounds like a position that you would be interested in I would love to discuss your suitability for the position in confidence. 

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