Customer Success Manager – SAAS EMEA

Customer Success Manager – SAAS EMEA

Location:
Dublin City Centre
Type:
Permanent
Category:
Customer Service, Call Centres & Languages, Sales
Salary:

Negotiable depending on experience 

Benefits:

Benefits 

Pension 

Health 

commission 

Experience required:
4 years plus in Customer success in SAAS with a focus on driving revenue in accounts

Customer Success Manager – SAAS EMEA

SentryOne is a new US entrant to Ireland coming in January 2018 setting up their EMEA operations out of Dublin city centre and have retained RECRUITERs to build their initial team here.  Employing over 100 people, they offer Microsoft data professionals an application performance monitoring tool second to none. The solution is able to align with the Microsoft Data Platform architecture by implementing the consolidated lineup of S1 solutions, all of which centre around our Monitor • Diagnose • Optimize (MDO) methodology. Clients are using S1 solutions to regain control of their data systems and move from a reactive to a proactive stance. They have the industry’s best SQL Server and Microsoft Data Platform experts working alongside the most compassionate and driven customer engagement teams in the business. 

The EMEA center will sell and manage customer success for EMEA clients and as such we are building teams in sales, channel, customer success and application support. If you are enthusiastic about the Microsoft Technology stack, and are keen to get into the ground floor of a growing successful US business that can offer loads of great career opportunities and a great company culture, then look no further!

We are looking for experienced Customer Success Manager to take responsibility for owning customer relationships of a portfolio of accounts with the intent of both maintaining relationships and developing new business out of those accounts.  The person in this role will be responsible for the continuing full sales cycle for existing accounts won and contact key stakeholders on a frequent basis, following through on setting up demos and finding the need for additional orders, preparing quotations and writing orders.

 

The Job

·         Own overall relationship with assigned clients, which includes proactively contacting customers to increase adoption, ensure retention, and promote satisfaction.

Through relationship building and outbound call contact program, work to identify and/or develop upsell opportunities.  Penetrate all targeted accounts and radiate sales from within client base to meet or exceed sales goals.

·         Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of our solutions and services. Develop, prepare, and nurture customers for advocacy.

·         Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals

·         Program manage account escalations

·         Pursue and respond positively to all inquiries, requests, and sales requests to ensure a positive customer interaction.

·         Educate customers on product features and benefits helping stakeholders choose the best overall solution from the SentryOne products for their business.

·         Work with SentryOne’s Marketing departments to facilitate campaigns.

Work closely with other departments to ensure completion of the sale and/or customization needs.
Update customer information and document interactions in CRM database.
Appropriately communicate brand identity and corporate position
Other responsibilities and projects as assigned

 

 

QUALIFICATIONS
 
You will have a degree and more than 4 years’ experience in technical customer success, account management and sales, ideally within the SaaS space for EMEA clients. Core competencies sought are  Account Management or Customer Success and growing existing accounts through upselling, cross selling and more.  You will be a natural networker with the ability to build trust both internally and externally to navigate and bring clarity to complex situations. You’ll be really good with Microsoft Office Applications as well web-basedsed presentation software: Go to Meeting and Salesforce.com or similar to manage customer journeys. Fluent English is essential and a knowledge of further European languages is a plus.

 

Package

Salary is negotiable depending on experience levels, track record, language skills and more. A great commission structure is on offer as well as a range of benefits. Bear in mind, this is a greenfield operation being built. 

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