Customer Support - German

Customer Support - German

Location:
Dublin
Type:
Permanent
Category:
Customer Service
Salary:

€25k

You have an excellent opportunity to be a part of an Irish software company that provides innovative solutions which allows e-commerce businnesses of all sizes to succeed. Located close to Dublin City Centre, this company prides itself on providing exceptional customer support to both existing and potential customers. That's where you come in!

 

Brilliant, that's exactly what I'm looking for. So what wil my workday look like?

  • Your primary function is to provide knowledgeable and practical support to customers in order to resolve their queries
  • Engage with the customers through mediums including phone, email and inbound chat
  • Proactively work with other team members to assist them in achieving improved customer support and improved retention metrics
  • You'll be involved in gathering feedback in order to improve the product development cycle

 

Excellent! So what skills and experience should I have?

  • First things first you need to be fluent in English and German, both written and oral
  • You'll have to be a quick learner. The company need you to gain an understanding of its products and services from the get go
  • Having previous customer support experience is preferred but not essential
  • Desire to provide superior customer service with patience and empathy

 

With great training, great teams and super systems to ensure all of the above, your role is to engage, speak, support and guarantee a positive experience to all the customers you are engaging with.

 

If this sounds like you – I’d love to speak to you. Please contact Owen Cotter at owen.cotter@recruiters.ie or 01 6325035/086 3730347. No problem if your CV isn't ready - just send me a text on 086 3730347.

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