Helpline Officer – German

Helpline Officer – German

Dublin West
Customer Service, Finance, Office Support / Admin


  • €2K increase after 18 months and €2K increase as you pass exams
  • Free parking,
  • Childcare allowances
  • Educational Assistance
  • Training and development budget
  • Sports and social
  • Pension 8% Medical insurance
  • €1,000 for TaxSaver
  • Flexitime
Experience required:
Fluent German

Want to work for an amazing global brand in complex financial services? This opportunity is not like any other multi-lingual call centre role in Dublin. Why? Well, first off – there is runway to train and develop and move into different types of specialist roles in Financial Services processes and operations. With the training you get in this role – you can leverage into different roles in the business. Secondly, the nature of the issues to resolve for customers is truly complex and highly meaningful. Your work will have a big impact on people’s lives.

The business fosters a culture where its employees are empowered to collaborate, perform, push the boundaries and challenge the norm working with a diverse multilingual work force in Dublin west, you will:

  • Anticipate and meet the needs of our external clients globally – both BtoC and BtoB
  • Coordinate cross functionally to deliver a high quality service
  • Work on continuous improvement programmes
  • Work to department SLA’s i.e. a 24 hours turnaround on written communication and a target call abandon rate of 2%
  • Develop extensive and sound product knowledge in order to provide timely and accurate information
  • Assist in coordinating customer solutions case by case as required
  • Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
  • Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention


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