Level 2 Deskside Support Technician

Level 2 Deskside Support Technician

North Dublin

From €32.000 to €36.000 (pro rata)

Ever at the forefront of electronic payment technology, this corporation has revolutionised the way we pay online. They’re known across the globe and have cultivated relationships with countless other organisations. The time is right for a Level 2 Deskside Support Technician to join the team. This is a unique opportunity to join a multinational based in North Dublin who are renowned for attracting and retaining the best talent.

You will be responsible to continue the troubleshooting and triage work started by the company Global Service Desk. You will also help the employees with walk-up instant help questions. Great communication skills both verbally and written are key to success in this position. The role will require shift work including weekends. 

The ideal candidate should be comfortable with: 
• Image PC’s and MAC’s.
• Basic knowledge of Active Directory Users and Computers (ADUC) 
• Enterprise Chat Clients
• End-User/Client facing configuration of Office 365 
• Conference room and video conferencing support
• Support Triage steps to determine User, PC, Network, or Application problems 
• An absolutely insatiable desire to monitor, update, and manage a ticket queue with the goal of providing timely updates to clients 
• Network Printer installation / troubleshooting 
• Comfortable supporting mobile hardware and mobile software
• Providing support across all channels, including chat, email, phone, video, in-person, etc. (the amount of time dedicated to each varies by location) 
• Acting as Smart Hands support for our L3 technical teams which may occur outside of normal business hours 
• Providing on-call support, weekend rotations, and holiday coverage based on business need 

This is a contract position for 6 months. If sounds like you, get in touch today.


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