Level 2 Support Engineer

Level 2 Support Engineer

Location:
Dublin City Center
Type:
Contract
Category:
Contracting, Technology, Engineering
Salary:

€27.000 to €30.000 (DOE) pro rata 

Recruiters are proud to represent a top provider of IT outsourced solutions and we are looking for a Level 2 Support Engineer to join an existing team in Dublin City Center.  

The main responsibility, but not limited to, will be dealing with customer IT queries for second line support, using your judgment and experience to diagnose and troubleshoot issues.

Sounds great, tell me more...

  • IT problem solution with remote/on-site management tools
  • Level 1 and 2 support for different business and customer specific applications
  • Installation, operation of workstations, maintenance of software and hardware components
  • Daily use of the Ticketing system, reporting bug reports and solutions
  • Knowledge of MS Office 2007, 2010, 2013, 2016
  • Knowledge of cloud services
  • Skills in using desktop management systems
  • Excellent understanding of PC hardware/software and the Windows/Mac OSx operating systems. 

Professional requirements:

  • 3rd level IT related degree desirable
  • 1-2 years’ experience working in an IT related role desirable
  • Excellent time management skills and ability to work under time pressure
  • Upper-Intermediate, conversational and IT-professional English language skills
  • Experience in IT operation
  • Network knowledge
  • Skill-level detection and resolution of software and hardware issues in workstations
  • It is a short-term contract opportunity, looking for an immediate start. If it sounds like you, get in contact today. 

It is a short-term contract opportunity, looking for an immediate start. If it sounds like you, get in contact today. 

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