Datacenter Engineer

Company Overview:

Our client is a trusted leader in providing technology solutions that drive business success. Our services cover a wide range of IT infrastructure, including data center operations, cloud services, and cybersecurity. We are dedicated to delivering superior performance, efficiency, and security for our clients’ IT environments.

Position Overview:

This role is centered around the maintenance and deployment of data center, server, and network hardware. You will be engaged in troubleshooting hardware issues and managing large-scale infrastructure builds under tight deadlines.

Key Responsibilities:

• Daily Operations: Focus on addressing server, network hardware, and infrastructure issues as they arise, ensuring smooth data center operations.
• Infrastructure Builds: Participate in the deployment of large-scale infrastructure projects, often with tight timelines.
• Cable Troubleshooting: Diagnose and resolve connectivity problems related to copper or fiber cabling, ensuring fast and efficient repairs.
• Technical Communication: Deliver clear and professional technical information, particularly in configuring and troubleshooting complex systems.
• Customer Support: Utilize internal ticketing systems to efficiently manage and resolve technical issues, while providing excellent customer service.
• Hardware Repairs: Identify and troubleshoot server hardware issues, including component replacements for malfunctioning parts.
• Equipment Management: Handle the receiving, tracking, and deployment of server and network hardware.
• Spare Parts Control: Monitor and manage on-site spare parts inventory to ensure availability and organization.
• Installation & Racking: Perform racking, cabling, and installation of both server and network infrastructure; coordinate additional services as needed.
• Process Improvement: Follow established processes to enhance system stability and performance. Update documentation such as port maps, rack layouts, and asset records using DCIM and power management tools.
• Policy Compliance: Ensure compliance with all applicable policies and procedures within the data center environment.
• Solution Implementation: Deploy infrastructure solutions that support the company's growth while mitigating risks and maintaining scalability.
• Cross-Department Collaboration: Work collaboratively across different teams and departments to align infrastructure with broader business objectives.
• Maintenance & Repairs: Conduct routine maintenance and physical part replacements for servers and network infrastructure.
• Travel: Potential for travel to other data center locations to assist with additional projects as necessary.

Qualifications:

• Minimum Requirements:
  • 2+ years of experience in a high-availability, secure data center environment within IT/Technical Operations roles.
  • 2+ years of hands-on experience troubleshooting and resolving data center, network, or server hardware issues.
  • Practical experience in racking, physical maintenance, and management of data center hardware.
• Preferred Skills:
  • Strong attention to detail, particularly in cable management and organization.
  • Thorough understanding of copper and fiber cabling in a data center context.
  • Experience with data center documentation and asset tracking tools (e.g., Jira, Confluence, Visio, DCIM).
  • Knowledge of Juniper, Cisco, Dell, or HP hardware is a plus.
  • Self-starter with the ability to complete tasks independently.
  • Capable of performing physical tasks such as lifting hardware and working at heights.