IT Operations Manager

IT Operations Manager

Location:
Dublin
Type:
Permanent
Category:
Technology
Salary:

€85,000

�� NOW HIRING: IT Operations Manager | Dublin West | Financial Services ��

 

Are you an experienced IT Service Manager with a passion for continuous improvement and rock-solid service delivery? Our client — a growing Irish financial services company — is undergoing exciting IT transformation work and is looking for a seasoned IT Operations Manager to join their expanding team in Dublin West.

 

You’ll play a key role in overseeing day-to-day IT service operations, building strong relationships with vendors and stakeholders, and ensuring high-quality service delivery across the business. This is a great opportunity to step into a role with influence and visibility during a period of growth.

 

�� What You’ll Be Doing:

  • Supporting the Head of IT Ops in delivering high-quality services across the ITIL lifecycle
  • Leading incident & problem management processes, identifying root causes and implementing preventative solutions
  • Managing and improving supplier relationships and performance
  • Driving process documentation, compliance (DORA, ISO), and audit support
  • Becoming an advocate for IT Service Management across the entire business

�� What We’re Looking For:

  • 7+ years in IT Service Management, ideally within a regulated financial services environment
  • Strong understanding of ITIL (certified in v3 or v4) and DORA regulations
  • Experience with ITSM tools like ServiceNow, Jira, or Autotask
  • A confident communicator and negotiator with top-tier stakeholder/vendor management skills
  • Analytical mindset with a knack for problem-solving in fast-paced environments

 

�� Location: Dublin West (onsite/hybrid options may be discussed)

�� Type: Permanent

�� Competitive Salary & Benefits

 

Ready to step up and drive service excellence during a critical growth phase?

  • Seniority Level

    Mid-Senior level

  • Industry

    • Financial Services
    • Insurance
  • Employment Type

    Full-time

  • Job Functions

    • Information Technology
  • Skills

    • IT Operations
    • IT Service Management
    • ITIL
    • IT Operations 

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